![]() ![]() Offers Keyboard Shortcuts to even further increase efficiency possibilities. And they are always adding new features and integrations. Also integrates well with Shipping & logistics services to track shipments, repairs and returns. Zendesk offers lots of features such as integration with other platforms, such as Stripe for payments and subscription administration (SaaS) services to manage customer monthly billing. I chatted on Zendesk daily and love the way it handles live chat support for Agents. Also, the reporting features available offer alot of flexibility to create reports that are helpful for your business and goals in Customer Support. ![]() Overall, Zendesk is an easy-to-use, reliable CRM platform that integrates well with most popular order processing platforms, webstores, shipping logistics services, and can handle intricate operations such as Subscription administration, phone calls, live chat support, and more. When it was not up and running it made this difficult. We mainly used Zen Desk for getting tickets from our employees, along with state agencies specifically during COVID when unemployment was high, and tried to solve all their problems and act as the MAIN line of support. It was our MAIN form of contact with our employees and we had employees all over the USA. There were a few times (RARELY) that it didn't work so we could not do our job at all and support our employees. ![]() I could go back to past tickets and see how it was handled and respond in a similar way. I also liked that it was a giant knowledge database. Additionally, it made it very easy to organize issues, by labeling all our tickets in a category such as New Hires, Terminations, Unemployment forms, Payroll related questions, technical issues, etc. Very easy to see what needs to be completed and when it was submitted to us. SO EASY TO USE! Every time someone needed something they could easily submit a request and it would go straight to our team to address. I also know if they don't respond easily it must be on them as a company, as everything is tracked, such as time and date, so it is easy to set TTR metrics using this product. Seeing them use Zendesk makes me feel good knowing they are using a trustworthy product. I liked being an admin greatly as well as I like being a user submitting my concerns to different companies and brands. ![]()
0 Comments
Leave a Reply. |
AuthorWrite something about yourself. No need to be fancy, just an overview. ArchivesCategories |